Concierge FAQ

Common inquiries about your Maison acquisitions.

Every VELTORI creation is sculpted in pure Italian 925 Sterling Silver and bears the official hallmark. Your acquisition is a certified masterpiece recorded in our digital registry.

Absolute security is a Maison standard. We utilize high-tier SSL/TLS encryption and 3D Secure verification. Your sensitive details are never stored by us.

We offer a 12-month quality covenant covering artisanal defects and unexpected tarnishing. Our pieces are designed to endure, and our concierge team is here to ensure their longevity.

To uphold the highest hygiene standards and ensure every piece remains exclusively yours in its purest state, we do not accept returns or exchanges (except for verified warranty claims). Every acquisition is final.

For bespoke inquiries, consult our Concierge Service.