Concierge FAQ

Every VELTORI creation is sculpted in pure Italian 925 Sterling Silver and bears the official hallmark of authenticity. Your acquisition is a certified masterpiece recorded in our private digital registry.

Absolute security is a Maison standard. We utilize high-tier SSL/TLS encryption and 3D Secure verification. Your sensitive payment details are processed through authorized global gateways and are never stored by us.

We commit to delivering your acquisitions via elite global shipping partners. To uphold the highest hygiene standards and ensure every piece remains exclusively yours in its purest state, we do not accept returns or exchanges (except for verified warranty claims). Every acquisition is final, preserving the sacred integrity of the jewelry.

We offer a 12-month quality covenant covering artisanal defects and unexpected tarnishing. Our pieces are designed to endure, and our concierge team is here to ensure their longevity.