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Privacy Policy

VELTORI is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).

1. Data We Collect

We may collect the following types of personal data:

Identity Information: name, surname
Contact Information: email address, phone number, billing/shipping address
Payment details (processed securely via third-party providers)
Device and session data: IP address, browser info, cookies

These are collected via forms, checkouts, customer support, or automatically through your use of the site.

2. Purpose and Legal Basis of Processing

We process your data for the following purposes, based on GDPR Article 6 and KVKK Article 5/2:

To fulfill our contractual obligations (order and delivery)
To comply with legal requirements (e.g., invoicing, tax)
With your consent for marketing communications
To improve user experience and website functionality (legitimate interest)

3. Data Retention

Your data is retained only as long as necessary for the stated purposes or required by law. Once expired, data is securely deleted or anonymized.

4. Data Sharing and Transfers

We do not sell or rent your personal data. However, it may be shared with trusted third parties as necessary for:

Payment processing and fraud prevention
Order fulfillment and delivery
Legal obligations or official requests
Cloud storage and hosting providers

All transfers are secured under contractual agreements compliant with GDPR and KVKK standards.

5. Data Security

Your data is protected using SSL encryption and industry-standard security protocols. Payment data is never stored on our servers and is handled only by certified providers.

6. Cookies & Tracking

We use cookies to enhance your browsing experience and analyze site traffic. By continuing to use our site, you consent to our use of cookies. You can disable cookies anytime via your browser settings. See our Cookie Policy for details.

7. Your Rights

Under GDPR and KVKK, you have the right to:

Access and correct your personal data
Request deletion or anonymization of your data
Withdraw consent and opt out of marketing
Request data portability
Object to or restrict processing

To exercise these rights, contact us via Client Care or email us at support@veltori.store.

8. Complaint Rights

If you're unsatisfied with our response, you may file a complaint with your local data protection authority under GDPR, or with the Turkish Personal Data Protection Authority under KVKK.