Food Safety, Cancellation & Refund Policy
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1. Perishable Food Safety & Non-Returnable Exemption
All culinary suites crafted by VELTORI CATERING LİMİTED ŞİRKETİ are prepared to order using fresh, perishable ingredients strictly tailored to executive boardroom engagements. In accordance with Turkish Food Safety Law No. 5996 and statutory distance contract exemptions governing perishable goods under Turkish law, delivered dining suites are strictly non-returnable and non-refundable once preparation or dispatch has commenced, without prejudice to mandatory rights available under applicable law.
2. Headcount Adjustments & Meeting Cancellations
Because our procurement is anchored in daily fresh-cut prime proteins and seasonal produce, operational adjustments adhere to strict notification windows:
- Headcount Revisions: Modifications to guest numbers must be communicated in writing prior to established central kitchen preparation cut-offs.
- Contracted Cancellation: Cancellations submitted within agreed contractual notice windows incur zero penalty. Late notices received after preparation cut-offs are assessed based on direct fresh ingredient sourcing outlays.
3. Operational Discrepancies & 35-Minute Replacement SLA
In the event of an operational discrepancy attributable to VELTORI, the matter is governed by our formal 35-Minute Replacement SLA Protocol, dispatching an immediate hot culinary replacement to your boardroom suite.
Corporate Concierge & Operations Desk
For urgent meeting adjustments, cancellations, or SLA dispatch:
sales@veltori.store
